Privacy policy

DATA PROTECTION POLICY

In compliance with data protection legislation, specifically Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons concerning the processing and free movement of personal data (hereinafter General Data Protection Regulation – GDPR) and Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that our commitment is to maintain the highest level of confidentiality, security, and transparency regarding how we collect and use our clients’, employees’, collaborators’, and suppliers’ information, ensuring its security and always offering our best services under the premise of the Duty of Confidentiality.

ELEMENTS MEDIA, S.L. has technical, administrative, and physical security measures in place to ensure the integrity and protection of the information we collect or store and to prevent unauthorized alteration, loss, processing, or access.

PRINCIPLES APPLIED TO YOUR PERSONAL DATA

When processing your personal data, we apply the following principles, which align with the requirements of the new European Data Protection Regulation:

  • Principle of legality, fairness, and transparency: We will always require your consent for processing your personal data for one or more specific purposes, which we will inform you about transparently in advance.
  • Principle of data minimization: We only request strictly necessary data for the purposes we require.
  • Principle of storage limitation: Data will be retained no longer than necessary for the intended purposes. For subscriptions, we will periodically review our lists and remove inactive records after a certain period.
  • Principle of integrity and confidentiality: Your data will be processed securely and confidentially. We take all necessary precautions to prevent unauthorized access or misuse of users’ data by third parties.

We take your privacy very seriously, so this privacy statement explains what personal data we collect from our users and clients and how we use it. We encourage you to read these terms carefully before providing your personal data on this website.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

  • Company Name: ELEMENTS MEDIA, S.L.
  • CIF: B95686549
  • Registered Address: Calle Lutxana 4, 2nd floor, Office 3, Bilbao, C.P. 48001 (Bizkaia)
  • Phone: +34 944 67 99 29
  • Email: info@elementsdigital.es
  • Data Protection Officer (DPO) Contact: dpdbizkaia@yahoo.com

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

At ELEMENTS MEDIA, S.L., we process the data provided by clients to offer digital marketing and communication agency services specializing in online reputation management and social media.

  • For suppliers, data will be used for supplier management, purchases, and services.
  • For employees or HR, data will be used for labor management of the company’s human resources.

HOW LONG DO WE STORE YOUR DATA?

Personal data provided will be retained as long as the business relationship is maintained or until the data subject requests its deletion. In some cases, data will be retained for the period required by applicable legislation to comply with legal obligations, resolve disputes, or fulfill agreements.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal bases for processing personal data are:

  1. Contractual necessity: Processing is required for the execution of a business, labor, or administrative contract (e.g., sales contracts with clients, employee contracts, service contracts with suppliers).
  2. Consent from data subjects: Clients and users must expressly consent to the processing of their data.

WHO WILL RECEIVE YOUR DATA?

Except for legal obligations (e.g., tax authorities or social security), client and supplier data will not be shared with third parties. Any transfer beyond legal requirements will require express consent.

WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?

  • Any individual has the right to confirm whether ELEMENTS MEDIA, S.L. is processing their personal data.
  • Data subjects have the right to access their data, request correction of inaccuracies, or request deletion when data is no longer necessary for its original purpose.
  • In some cases, data subjects may request restriction of processing, meaning data will only be retained for legal claims.
  • Data subjects may object to processing, in which case ELEMENTS MEDIA, S.L. will stop processing the data unless there are legitimate reasons or it is required for legal defense.
  • If consent has been granted for a specific purpose, data subjects may withdraw their consent at any time, without affecting the lawfulness of prior processing.

HOW DO WE COLLECT YOUR DATA?

The personal data processed by ELEMENTS MEDIA, S.L. originates from:

  • Clients: Provided directly when requesting information about services, quotes, meetings, or through website forms or email contact.
  • Employees or HR: Provided directly by job applicants through resume submission or interviews.
  • Suppliers/third parties: Collected from public sources (Internet, directories, advertising media, press), third-party references, or personal referrals.

Types of data processed:

  • Identification and contact details
  • Postal or email addresses
  • Commercial information
  • Financial data
  • Payroll information
  • Products purchased and/or services provided

DATA SECURITY AND CONFIDENTIALITY

ELEMENTS MEDIA, S.L. commits to confidentiality and the responsible use of clients’ personal data. We will take all necessary measures to prevent unauthorized alteration, loss, or processing in compliance with data protection laws.

However, we cannot guarantee absolute security against data breaches, cyberattacks, or fraudulent access by third parties.

All individuals authorized to process client data (including employees, collaborators, and service providers) are legally or contractually bound to confidentiality.

If a security incident occurs, ELEMENTS MEDIA, S.L. will notify affected clients immediately and provide necessary updates.

DATA ACCURACY AND TRUTHFULNESS

Users are solely responsible for the accuracy and correctness of the data they submit to ELEMENTS MEDIA, S.L. and exonerate the company from any responsibility regarding inaccurate or false information.

Users guarantee the authenticity, validity, and accuracy of their personal data and agree to keep it updated.

COMMERCIAL EMAILS

In accordance with Spain’s Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), ELEMENTS MEDIA, S.L. does not engage in SPAM and does not send unsolicited commercial emails.

ELEMENTS MEDIA, S.L. will only send commercial communications with prior and explicit user consent.

Additionally, all commercial emails sent will be properly identified in compliance with legal regulations.

This is the official privacy policy of ELEMENTS MEDIA, S.L. If you have any questions, please contact us at info@elementsdigital.es.